Privacy Policy

At CaptainAllen.com, Allen's Aquatic Adventures respects the privacy of our customers and visitors. We will make every effort to ensure that our website complies with strict standards for online privacy, security, business practices, transaction integrity and availability. If you have any specific questions about the CaptainAllen.com Privacy Statement, please contact us.

Information We Collect

CaptainAllen.com requests certain information that is needed to personally identify you, such as your name, phone number and email address when you book a trip, buy a gift card or send us a message. Your personal information is used to arrange your trip and to contact you about it. Financial information that is collected is used to verify your identity and to bill you for the trips you book. Online bookings and payments are processed by our booking partner, and your card details are handled by that partner rather than stored on this website. Demographic and profile data collected by CaptainAllen.com may be used to improve the website, administer requested email communications, and display information that is more relevant to you. CaptainAllen.com also compiles information about demographics and site use, but in the aggregate only. CaptainAllen.com will not make any personal information about an individual user available to anyone under any circumstances.

How We Share Information

CaptainAllen.com will never share your personal information with a third party without your permission, except where such disclosure is necessary to process payment transactions or provide services that you have requested. CaptainAllen.com will not provide more information than is necessary to perform the transaction you have requested. We do not release personal information about you as an individual. The only exception is if CaptainAllen.com is compelled to do so by an appropriately empowered governmental authority.

Email Communications

Your email address is used only to send you information that you have requested. As a customer of Allen's Aquatic Adventures, you have the option to receive, or not receive, certain communications from us. CaptainAllen.com adheres strictly to a permission-based email policy. CaptainAllen.com will not sell, rent, or loan our contact lists or our customers' contact lists (including customer data) to any outside parties. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled immediately, and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

IP Addresses and Site Analytics

While IP addresses (the address of a computer) are logged to track a user's session, the user's identity is anonymous. Tracking IP addresses gives CaptainAllen.com information about which parts of our site are used most often and what information is viewed. This website uses Google Analytics and Google Tag Manager to measure site traffic, and the UserWay accessibility widget to offer display options. These services may set cookies, and our cookie policy explains how to opt out.

CaptainAllen.com will not sell, rent, loan or allow external access to a customer's contact lists.

Your Remedy

CaptainAllen.com intends to take reasonable precautions to abide by this Privacy Policy. However, in the event that CaptainAllen.com does not comply with all terms contained in this Privacy Policy, you agree, by using this site and by submitting information to this site, that your sole and exclusive remedy against CaptainAllen.com will be to request that CaptainAllen.com promptly correct the handling of your information in the future to accord with this Privacy Policy, and to notify anyone to whom CaptainAllen.com directly transferred any information of the correct information or to cease using such information.

Changes to This Policy

As our website continues to evolve, this policy may change. Therefore, we encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was most recently updated October 2026.

Questions

If, at any time, you have questions or concerns about our privacy practices, please feel free to contact us with "Privacy Concerns" in your comments, or call or text Captain Allen at 727-709-0088.